Customer Support Specialist resume example
Support hiring screens for volume handled and quality kept at that volume — one without the other reads badly. This example carries both numbers in the same bullet, which is also how the work is actually reviewed.
Tyler Brooks
Denver, CO · tyler.brooks@example.com · +1 (720) 555-0168 · linkedin.com/in/tylerbrooks
Summary
Support specialist with 4 years across chat, email, and phone queues. Consistent top-quartile CSAT and a knack for writing help docs people actually find.
Work Experience
Customer Support Specialist — Alpine SoftwareJan 2023 – Present
Denver, CO
- Handle 40+ tickets a day with a 96% CSAT across chat and email
- Wrote 25 help-center articles that deflect an estimated 300 tickets a month
- Flagged recurring billing bugs to engineering; refund volume fell 18%
Customer Service Representative — Summit Outfitters2020 – 2023
Denver, CO
- Resolved order and returns issues by phone during peak seasons of 100+ calls a day
- Trained 8 seasonal hires on tone, tooling, and escalation paths
Education
A.A., Communications — Community College of Denver2017 – 2019
Denver, CO
Skills
Zendesk · Live chat · Help-center writing · De-escalation · CRM tools · Typing 85 WPM